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Arkansas Hospitals Ensuring Quality Care
Quality is that intangible something we can't really see, but we
all want to be associated with so others will know what we're all
about. It isn't necessarily money or people or things. Nor is it
simply an attitude, an outcome or a commitment to doing something
well. Yet, it is all of those and more. It is an amalgam of resources
and processes that makes a product or a service the best it can
be. Striving for quality is important in any endeavor, but it's
essential in healthcare, where the lack of it carries life and death
implications.
That's why quality patient care has always been the top priority
for Arkansas hospitals, which admitted more than 346,000 inpatients
last year, provided 2.1 million days of care for those inpatients
and registered another 4.2 million outpatient encounters. The state's
hospitals take pride in knowing their quality is second to none
and work constantly to meet and exceed not only their own quality
standards, but those set up by federal, state and private agencies
that have strict oversight of Arkansas hospitals. Those groups include:
The Health Care Financing Administration (HCFA), which has the
responsibility of ensuring that hospitals in Arkansas comply with
all federal rules and regulations for participation in the Medicare
and Medicaid programs. To participate in those programs, hospitals
must meet hundreds of requirements aimed at ensuring the public's
health, safety and protection in hospitals. The rules range from
building and construction standards to patient protections, from
specific competencies for medical and nursing staff to departmental
standards for each service the hospital provides. HCFA also investigates
complaints against hospitals by either employees or patients.
The Arkansas Department of Health is the state agency that issues
licenses for hospitals to operate in the state. The Health Department
maintains an exhaustive list of health and safety standards which
hospitals must adhere to on an ongoing basis. The state-of-the-art
Arkansas Rules and Regulations for Hospitals and Related Institutions
was completely revised between 1996 and 1998 to reflect changes
that are affecting hospitals in today's healthcare environment and
to incorporate the most up-to-date patient protection requirements.
The Heath Department also works closely with HCFA on Medicare and
Medicaid certification and compliance issues, and conducts biennial
state licensure surveys of hospitals in the state to ensure continued
compliance with Arkansas hospital licensure rules.
The Joint Commission on Accreditation
of Healthcare Organizations (JCAHO) is a private accrediting body
that conducts quality surveys every three years in hospitals that
choose to comply with the JCAHO program standards. Fifty-five of
the Arkansas Hospital Association's 100 member hospitals are accredited
by the Joint Commission. To obtain accreditation, hospitals must
undergo a stringent three-day review, which focuses on the performance
of patient care and organizational functions for the entire hospital.
An accredited hospital must be able to demonstrate its compliance
with the Joint Commission standards in an on-site survey conducted
during each three-year cycle. JCAHO accreditation is so comprehensive
that it will be accepted in lieu of the state Health Department
biennial inspection for re-licensing hospitals under Arkansas Act
506 of 1999. JCAHO-accredited hospitals also have "deemed status"
for Medicare and Medicaid re-certification purposes under an agreement
with HCFA.
The Arkansas Foundation for Medical
Care, the Medicare Peer Review Organization for Arkansas, works
closely with hospitals in the state to perform quality assurance
and quality improvement programs. These programs are meant not only
to ensure the provision of quality hospital care, but also assist
in continuous process improvements in the delivery of quality care.
AHCAF Selected "Point
of Light"
In April, the Arkansas
Health Care Access Foundation, based in Little Rock, was selected
as a daily Point of Light by the Points of Light Foundation and
the Corporation of National Service. The AHCAF was selected for
its efforts to address the lack of health insurance for poor Arkansans
considered ineligible for insurance coverage. It serves about 55,000
clients throughout the state. The Arkansas Hospital Association
(AHA) has been an active participant in the Arkansas Health Care
Access Foundation since the program's inception in 1989. The AHA,
the Arkansas Medical Society and other healthcare provider organizations
worked together to implement the program. Almost all the state's
hospitals have provided free services to medically indigent people
in Arkansas under this program, which includes a network of more
than 1,700 physicians, hospitals, pharmacies, dentists, home health
agencies, podiatrists, and county health units.

"Shaping Healthcare for the
21st Century"
AHA Annual Meeting and Trade Show, October 3-6, 1999
The Arkansas Hospital Association
will host its final annual meeting of the century October 3-6 at
Arkansas' Excelsior Hotel and Statehouse Convention Center. Superb
entertainment, a host of prominent speakers and an exciting trade
show await Arkansas hospital CEOs, trustees, management teams, and
others. By request, the Arkansas Symphony Orchestra will entertain
once again at the annual Chairman's Dinner with a retrospective
of popular Big Band and Swing music, featuring several talented
vocalists.
Jeff Bauer, Ph.D. of Colorado, will
keynote the annual meeting with a futuristic discussion of healthcare
and rapidly-changing medical science and technology. Jamie Orlikoff,
noted governance authority, will speak to hospital CEOs and trustees
on new governance trends; Scott Parker, retiring CEO of Intermountain
Healthcare, will share a thought-provoking message he has written
to his son, Tom, a young healthcare executive; and Michael Annison,
a highly-regarded healthcare consultant, will present case studies
of successful organizations and how they're surviving the effects
of the Balanced Budget Act of 1997.
Philadelphia attorney Dan Mulholland
and James Kopf of the Office of Inspector General, will join in
a lively discussion entitled, "Grill the G-Man: What's New
on the Fraud and Abuse Front?" A physician's view of alternative
and integrative therapies will be presented by Christopher Foley,
M.D., medical director of HealthEast Healing Center in Minnesota;
and Cathleen Erwin of Montgomery, Alabama, will discuss how her
system has coordinated a medical clinic staffed solely by volunteer
medical and nursing staff.
Much more awaits annual meeting participants.
Mark your calendar now for October 3-6, and watch the mail for updates
and registration information.

Northwest, UAMS Building
Seniors' Center
Northwest Medical Center
in Springdale has announced plans to team with the University of
Arkansas for Medical Sciences to build a senior healthcare center
in that city. Funding for the project will come from a $13.5 million
private gift from Lawrence H. Schmieding, president of H. C. Schmieding
Produce of Springdale and CEO of the Schmieding Foundation. The
funds include $3.3 million for construction of a facility to house
the center and another $10.2 million that will pay for educational
programs at the center over the next 20 years. Schmieding will also
provide land next to the company's headquarters on which the senior
healthcare center will be built.
According to the announcement,
physicians from UAMS' new Donald W. Reynolds Center on Aging will
supervise development of the center and its programs. The center's
mission will focus on provision of primary healthcare services and
the organization of educational forums for healthcare professionals
and the general public. Dr. David Lipschitz, director of UAMS' Center
on Aging said this would be the first of several outreach clinics
located throughout the state designed for geriatric research and
care.
Dr. Larry Wright, who
has practiced in Springdale for 20 years, will serve as the medical
director for the center, which will initially operate in a facility
near Northwest Medical Center until construction is completed in
2001. He hopes the senior healthcare center will also have an effect
of getting more young physicians, who will have the opportunity
of rotating through the facility as interns, interested in geriatrics.

PRO Fraud Program
Scaled Back
The Health Care Financing
Administration (HCFA) has scaled back a proposal that originally
would have given the nation's Medicare Peer Review Organizations
(PROs) the authority to actively search out healthcare fraud under
a controversial payment error prevention program (PEPP) proposed
last fall. HCFA officials told the agency's 15-member Practicing
Physician Advisory Council in March that the new PRO scope-of-work
contracts will still direct PROs to implement a PEPP, but the program
will be limited to inpatient services only. As part of the project,
each PRO will have to determine the error rate for the state it
operates in, and develop educational programs to prevent future
errors. But, they will not be held accountable for or be rewarded
for dollars recovered as originally proposed.
In changing its plans
for PRO activities under the PEPP, HCFA has redirected focus of
the program toward correcting mistakes and educating providers rather
than simply finding evidence of fraud. That will keep education
as a principal function of the review organizations, which also
conduct quality improvement projects and assure Medicare pays only
for services and items that are reasonable and medically necessary.
HCFA had come under
extreme pressure from several groups including the American Hospital
Association, the American Medical Association, and the Consumer
Coalition for Quality Health Care for its original proposal that
would have changed PROs into HCFA fraud-fighting squads and paid
them incentive bonuses for detecting fraudulent activities.
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